Introduction to HikCentral Professional SUP Package (1Y)
HikCentral Professional SUP Package 1Y (HIKCENTRAL-P-SUP-PACKAGE/1Y, ADI PN 401000563)is a one-year Software Upgrade Programme (SUP) extension for Hikvision's HikCentral Professional platform. This product is a digital software licence that enables a HikCentral Professional server to receive official Hikvision software updates, maintenance releases, and related enhancements for the licensed period. Delivered as a digital activation (no physical media), the SUP extension is designed for system integrators, IT managers, and security professionals who want to keep their HikCentral deployments current and secure.
Key features at a glance
- 1-year SUP extension:Extends entitlement to official remote upgrades and maintenance releases for HikCentral Professional.
- Digital delivery:Software licence only; activation via Hikvision licence tools — no hardware or media included.
- Maintenance & updates:Access to bug fixes, security patches, and feature releases during the licence period.
- Stackable:SUP packages can be mixed or stacked subject to Hikvision maximum SUP rules (verify with vendor).
- Enterprise readiness:For large deployments, regional Hikvision business development managers can assist with licensing strategies.
Detailed specifications and benefits
- Manufacturer P/N:HIKCENTRAL-P-SUP-PACKAGE/1Y
- Distributor P/N:401000563 (ADI)
- Product line:HikCentral Professional (HCP)
- License type:Software Upgrade Programme (SUP) extension
- Validity period:1 year
- Delivery:Digital software licence 6 no physical media
- Prerequisites:The HikCentral server must be upgraded to the required destination baseline version before applying the SUP check Hikvision licensing documentation for specifics.
- Stacking:SUP packages are mixable up to Hikvision maximum limits (verify with your vendor/reseller).
- Compliance:Distributors reference RoHS/CE; verify official compliance and warranty details with Hikvision or an authorised representative.
- Reseller notes:Some resellers may require proof of training or authorised channel purchase.
- Security:Regular security patches and hotfixes reduce exposure to vulnerabilities and help meet compliance requirements.
- New features:Access to incremental feature updates that can improve system performance, scalability, and user experience.
- Stability:Maintenance releases include bug fixes that reduce downtime and service interruptions.
- Compatibility:Ensures interoperability with new Hikvision devices, firmware, and supported integrations as they are released.
- Operational efficiency:Keeps the management server aligned with vendor-supported baselines, simplifying support and troubleshooting.
Use cases and scenarios where this product excels
The HikCentral Professional SUP Package (1Y) is particularly valuable in environments where continuity, security, and vendor-supported updates are important. Typical scenarios include:
Large organisations with multiple sites need predictable support lifecycles and vendor-backed updates. A SUP extension ensures the central HikCentral servers can receive sanctioned updates without disrupting distributed operations. For deployments with >400 channels or complex integrations, coordinating SUP renewals and baseline upgrades helps avoid compatibility gaps.
Facilities such as airports, hospitals, utilities, and government sites require timely security fixes and proven stability. The SUP extension provides a formal path for receiving those updates, which is crucial for risk mitigation and compliance audits.
Integrators and MSPs who manage multiple HikCentral instances benefit from SUP licences because they can schedule upgrades and maintenance windows around customer needs. The digital activation model simplifies licence distribution and renewals across accounts.
Organisations rolling out surveillance over time or expanding existing systems benefit from continuous software maintenance to ensure newer cameras and devices remain compatible with the server software.
Comparisons with similar products on the market
HikCentral Professional sits in the commercial/enterprise VMS (video management software) space alongside solutions such as Genetec Security Center, Milestone XProtect, and Avigilon Control Center. Each vendor approaches software maintenance and licensing differently; understanding these differences helps select the best model for an organisation.
Hikvision offers SUP extensions as time-limited licences that grant access to official updates and maintenance releases. The SUP approach allows customers to renew only when they require continued access to updates, while deployments can remain operational without an active SUP, though they miss official updates and new features.
Genetec typically includes a subscription/maintenance model (Genetec Advantage) that bundles upgrades, support, and feature releases. This tends to be a full-service model where active maintenance subscription is required to access software updates and technical support.
Milestone offers subscription options (Care) similar to SUP/maintenance. Care provides upgrades, priority support, and access to new features, with flexible tiers. The Care model is comparable to SUP but often framed as part of a broader support package with varying service levels.
Avigilon provides software updates through service agreements and, for some cloud-enabled products, subscription-based access. Avigilon customers often bundle analytics and support in annual packages.
- HikCentral SUP is straightforward and focused on software upgrades and maintenance releases rather than bundled premium support tiers.
- It is cost-effective for organisations that primarily need official updates and do not require escalated support from a vendor-managed service team.
- For customers wanting white-glove support or managed services, combined offerings from competitors or partners may provide broader service coverage.
Customer feedback and reviews
Public, product-specific testimonials for the exact SKU (HIKCENTRAL-P-SUP-PACKAGE/1Y) are limited because SUP extensions are often sold through authorised reseller channels and managed as part of project proposals. However, general feedback from installers and system administrators who use HikCentral Professional and maintain SUP licences tends to highlight:
- Appreciation for predictable access to security patches and firmware compatibility updates.
- Positive remarks about the convenience of digital activation when managing multiple licences across sites.
- Practical notes about ensuring the server meets baseline version requirements before applying a SUP to avoid upgrade complications.
If you require verified customer testimonials, request case studies from authorised Hikvision partners or regional distributors; they can often provide references from comparable deployments.
Pricing and procurement notes
The suggested price listed for this product is$2,725.00with a cost price example of$2,287.06. Actual pricing will vary by region, reseller discounts, and whether the SUP is purchased as part of a broader contract. Keep in mind some resellers might require evidence of training or channel authorisation before selling SUP licences.
Conclusion: Why choose HikCentral-P SUP Package 1Y
The HikCentral Professional SUP Package (1Y) is a targeted, practical solution for organisations that need to keep their HikCentral servers current with vendor-approved updates and maintenance releases. Its strengths lie in delivering security patches, feature updates, and compatibility improvements through a simple digital licence mechanism. For enterprises, integrators, and critical installations where uptime and vendor-backed updates matter, the SUP extension is a cost-effective way to manage software lifecycle risk.
Before purchase, verify baseline version requirements, stacking limits, and any reseller-specific conditions. For large or complex deployments, engage your Hikvision regional contact or authorised reseller to ensure the licence plan matches your upgrade roadmap. With proper planning, a SUP extension helps protect your investment, maintain system stability, and keep your HikCentral Professional deployment aligned with the latest vendor-supported capabilities.
